Frequently Asked Questions – Universal5 Tools

1. Who is Universal5 Tools?

Universal5 Tools is a small family-owned business dedicated to providing quality contractor-grade tools at unbeatable prices. We focus on five essential products that are tried, tested, and trusted by professionals. We operate with integrity and ship directly to you, fast and free.

2. I just got a call out of the blue. Why should I trust this?

We get it random calls can be surprising. But we’re real people running a real business, and we stand by our products and service. This website is an extension of our family business. We’re proud of what we sell and how we treat our customers. Still unsure? Reach out to us at universal5tools@gmail.com. We’re happy to answer any questions.

3. What’s the shipping policy?

We ship same day Monday through Friday.
Shipping is always free.
Most orders arrive within 2 to 3 weeks.
Delays can happen during holidays or due to carrier issues, but we always ship promptly on our end.

4. What’s the return policy?
We do not accept returns for delays caused by carriers or shipping services.
If your product arrives damaged or defective, contact us within 48 hours of delivery.
We’ll make it right if it’s our fault.
Email universal5tools@gmail.com with your order number and photos if applicable.

5. Can I track my order?

Yes. Once your order ships, tracking info will be emailed to you.
If you can’t find it or need help, email us at universal5tools@gmail.com.

6. Can I talk to someone directly?

Yes. Whether it’s about an order, product questions, or anything else, email us and we can arrange a call if needed. We’re happy to help.

7. Do you sell anywhere else or just through this site?

We sell exclusively through this website. That keeps our prices competitive and our process simple. You’re buying directly from the source.

8. Are these tools contractor-grade?

Yes. Every product we offer is selected based on what contractors actually use. No fluff just dependable tools that get the job done.

9. What kind of quality can I expect from these tools?

Our tools are made for pros. We focus only on five essential products because we believe in selling fewer, better items. These are tools we’ve tested ourselves and that real contractors use every day on the job. You can expect durability, consistency, and performance no gimmicks, no shortcuts.

10. Why only five tools? Shouldn’t you offer more?

We keep it simple on purpose. We believe that offering fewer tools means we can do them better. Each product we sell has been chosen because it works, sells, and lasts. By focusing on just five, we can keep inventory tight, quality high, and prices low. That’s how we make sure you get real value every time.

11. What or who is Big Cartel?

Big Cartel is the e-commerce platform we use to host our online store. Universal5 Tools uses Big Cartel to securely manage our product listings, shopping cart, and checkout process. When you add items to your cart or check out, you may see the Big Cartel name—that's because they power our store behind the scenes.

Big Cartel also handles our credit card processing and payment services, including partnerships with trusted payment providers like Afterpay and others. This ensures your transaction is safe, smooth, and reliable.